Lantern Space’s main mission is to provide detailed care for each one of your lifestyle needs. We understand that shipping between countries can sometimes be complicated and we ensure you we are taking into consideration every single issue our customers may experience. If it happens that your delivered products are damaged, not complete or don’t match your expectations, we are ready to answer all your concerns and proceed to exchanging or refunding the items. Here’s how it works.
Please note that our policy lasts 30 days. If more than 30 days have gone by since you have received your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, exchange or refund your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete any return, exchange or refund we require a receipt or proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Please do be aware that only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded.
Additional non-returnable items:
- Made to order
- Custom products
- Products marked as non-returnable within the product details
- Gift cards
- Downloadable products
- Some health and personal care items
- Refunds (if applicable)
If your order has arrived damaged, please email us with your order number and clear photos of the damage at firstname.lastname@example.org Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Exchange and Returns (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to discuss your options.
- Cancellation (if applicable)
Once an order has been placed we are unable to cancel or change it.
If you still wish to cancel your order, please return your order once received, in accordance to our returns policy here.
- Customer Service Assistance (if applicable)
We are taking great care of our clients and we are always available to answer all of your questions regarding Lantern Space at firstname.lastname@example.org Please, don’t hesitate to contact us if you have any concerns, issues or suggestions. We are happy to be there for you!
- Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.